iStockScoop

Scheduled maintenance: Saturday, June 26, 2010

Rob Sylvan — Fri, 25 Jun 2010 18:50:23 +0000

There will be more server maintenance tomorrow. iStockphoto will be down Saturday, June 26 from 8:00 a.m. to 11:30 a.m. MST and then again from approximately 2:30 p.m. to 8:30 p.m 12:00 pm to 4:00 pm MST.

Get 15% off your next purchase of 50 credits or more the next time you visit iStockphoto by using promo code UPGRADE (offer expires July 10, 2010).

Login Issues

Rob Sylvan — Tue, 15 Jun 2010 22:58:16 +0000

Current login issues are being fixed ASAP. Sorry for the trouble. Please try back in a few minutes.

iStockphoto Scheduled Maintenance: Wednesday, June 16, 2010

Rob Sylvan — Tue, 15 Jun 2010 20:10:29 +0000

To improve iStockphoto's performance we need to do a little site maintenance today and tomorrow.

The site will be down briefly Wednesday, June 16 from approximately 2:30 p.m. to 3 p.m. MST.

We will try and get it all finished up as quickly as we can. Thanks for your understanding.

iStockphoto Scheduled Downtime: Saturday, June 12, 2010

Rob Sylvan — Thu, 10 Jun 2010 19:29:09 +0000

They will be doing some regular site maintenance this Saturday, beginning at 12:00 noon MST. The site will be down until 4:00pm MST at the very latest. Thanks for your understanding.

iStockphoto 503

Rob Sylvan — Mon, 10 May 2010 17:58:30 +0000

They are working on resolving the issue causing the 503 error. Please try back again in a few minutes.

iStockphoto Status Update

Rob Sylvan — Tue, 20 Apr 2010 21:25:14 +0000

On April 8th, we experienced severe weather conditions in Calgary that affected both of our data centers and caused major damage to our systems. While this happened almost two weeks ago, we are still continuing to work 24/7 here to repair the damage.

For our clients, we know you have been experiencing intermittent outages and download issues which we have been able to rectify fairly quickly, but we realize that it is a major inconvenience. Our call center has been working full force to answer your calls and contacts in a timely manner, but due to the load, the wait time may be a little longer than we would like. We really appreciate your patience and understanding during this time and are doing everything in our power to stabilize the situation as quickly as we can.

For our contributors, we realize there are many issues affecting files you have already uploaded, or have been approved but are not showing up in the search and we also know how inconvenient this is for you. Please DO NOT start deactivating these files and re-uploading them as it will only add those files to the end of the queue. It does not help either of us if you do this. We ask that you please be understanding and patient with us during this time and we'll provide updates as we can.

[discussion]

iStockPhoto Down 4/16

Rob Sylvan — Fri, 16 Apr 2010 14:14:48 +0000

The site had to be taken down again to work on the problems affecting performance. Please check back again after 8:30AM MDT. Sorry again for the ongoing trouble.

iStockphoto 503 Errors

Rob Sylvan — Wed, 14 Apr 2010 21:14:18 +0000

We're aware of the current site slowness and intermittent 503 errors. They are working on getting things back in order ASAP. Sorry for the trouble.

Getting Closer

Rob Sylvan — Fri, 09 Apr 2010 05:39:21 +0000

We've had another update from the team. They have the site back up internally and should be turning it on to the rest of the world in under an hour. It's currently 11:40 pm in Calgary.

Please be warned, the site will be slow. We'll be running at about 30% of full capacity. We'll continue to work though the night to bring it to full power as soon as possible.

Thanks for hanging in there.

Making Progress

Rob Sylvan — Fri, 09 Apr 2010 04:35:16 +0000

Just heard from the tech team. They're making progress... stay tuned!